- Industry
- Healthcare
- Services
- Web Applications, Access Planning
- Delivery planning
- Defined after scope review
Challenge
Patients may contact reception repeatedly to ask whether a report is available. Any alternative needs to consider patient identity, staff permissions and the handling of sensitive documents before adding convenient online access.
Proposed approach
A discovery phase would map how a report is approved, who may release it and how a patient requests access. A proposed interface would separate pending and released reports and give staff a controlled way to correct an association. Security, retention and clinical requirements would need specialist review before implementation.
How to evaluate it
Review would use synthetic records to check incorrect identity details, withdrawn access and a report awaiting approval. This is a discussion concept, not a live clinical service or a statement of regulatory compliance.
Discuss a similar project